FAQ

Currently we only accept bank transfer. Please complete payment within 7 days of placing your order. Online payment is coming soon.

Shipping is a flat ¥550 (tax included) nationwide. Shipping is not included in the displayed product prices.

We ship within 5 business days of confirming your payment.

Returns are accepted within 8 days of delivery for unopened, unused items only. For change-of-mind returns, the customer covers return shipping.

Yes, guest checkout is available. Creating an account makes it easier to view order history and manage subscriptions.

From My Page → Subscriptions, you can skip (push the next delivery back 30 days), pause, resume, or cancel anytime.

Subscription-plan items are 10% off the regular price.

All products can currently be purchased without an online consultation. The badge is informational for a feature we plan to add later — it doesn't gate checkout today.

Every order ships in plain, unbranded packaging with no product name printed on the outside.

Discontinue use and consult a doctor if you notice any irritation or a reaction that doesn't agree with you.

You can check anytime from My Page → Orders. Guest orders can be checked via the confirmation page link sent after checkout.

Please reach us using the email or phone number on our Contact page (weekdays 10:00–18:00). We usually reply within 2 business days.